Return Policy – Jack Auto Surron Bike Store
We want you to be fully satisfied with your purchase from Jack Auto Surron Bike Store. If for any reason you are not, please review our return policy below.
1. Eligibility for Returns
- Returns are accepted within 30 days of the original shipping date.
- Products must be unused, undamaged, and in their original packaging (including manuals, accessories, and all tags).
- Bikes, parts, or accessories that show signs of use, modification, or improper handling cannot be returned.
2. Non-Returnable Items
- Clearance or final-sale items.
- Customized or special-order products.
- Batteries and electrical components once installed or used.
3. Return Process
- Contact our support team at [Your Support Email] within 30 days of delivery to request a Return Authorization.
- Securely repackage the item in its original packaging.
- Ship the product back using the provided return instructions.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong item, defective product, etc.).
- We recommend using a trackable shipping method to ensure safe delivery.
5. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- Shipping fees from the original order are non-refundable.
6. Exchanges
- If you need a different size, model, or product, please return your original item and place a new order.