Shipping Policy – Surron Bike Store
At Surron Bike Store, we aim to deliver your order quickly, securely, and at the best possible rates. Please review our shipping terms below:
Order Processing
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods & Delivery Times
- Standard Shipping: 7–12 business days (location dependent)
- Express Shipping: 3–6 business days
- Freight Shipping (bikes & large items): 10–15 business days
Please note: delivery times are estimates and may vary due to customs clearance, carrier delays, or seasonal demand.
Shipping Costs
- Shipping charges are calculated at checkout based on weight, destination, and method selected.
- We occasionally offer free shipping promotions on specific products or order amounts.
Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with tracking details.
- You can monitor the progress of your delivery using the carrier’s tracking system.
Customs, Duties & Taxes
- International orders may be subject to import duties, customs fees, and taxes.
- These charges are not included in the product or shipping price and are the customer’s responsibility.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain countries may have restrictions on electric bikes or batteries. Customers should confirm local regulations before placing an order.
Damaged or Lost Packages
- If your order arrives damaged, contact us within 48 hours with photos of the packaging and product.
- If a package is lost in transit, we’ll work with the carrier to resolve the issue and arrange a replacement or refund.
Address Changes
- Once an order has shipped, we cannot change the shipping address. Please review your details carefully before checkout.